1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, delivery address, and payment details when you register or place an order.
We also collect usage data automatically, including device identifiers, IP address, app activity logs, crash reports, and browsing behaviour within the app.
2. How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Send order confirmations, updates, and delivery notifications
- Personalise your shopping experience and product recommendations
- Respond to customer service enquiries
- Improve app performance and debug issues
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data to third parties. We may share information with:
- Delivery partners and logistics providers to fulfil orders
- Payment processors to handle transactions securely
- Service providers who assist us in operating the platform
- Law enforcement when required by applicable law
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting support. Certain records may be retained for legal and regulatory compliance.
5. Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive data, and access controls. However, no system is completely secure. We encourage you to use a strong password and not share your account credentials.
6. Cookies and Tracking
Our app uses analytics tools and similar tracking technologies to understand how users interact with the platform. You can opt out of personalised analytics via Settings → Privacy.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact [email protected].
8. Children's Privacy
Market 786 is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via in-app notification or email. Continued use of the app after changes take effect constitutes acceptance of the revised policy.
10. Contact
For any privacy-related questions or requests:
Email: [email protected]
Phone: +62 21-5555-0100
Address: Jl. Sudirman No. 1, Jakarta Pusat, DKI Jakarta 10220, Indonesia
