Complimentary shipping over $150

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Ordering

Add items to your bag, head to checkout, and follow the four steps. You'll get a confirmation email with your order number within minutes.

Yes — within 60 minutes of placing it. After that, orders enter fulfilment and can only be returned after delivery.

No, guest checkout works fine. An account just makes tracking, returns and re-ordering faster.

Shipping

Free on orders over $150. Below that, standard shipping is a flat $12. Express (1–2 days) is $18.

Yes — to 40+ countries. Duties and taxes are calculated at checkout, so there are no surprises at the door.

Standard: 3–5 business days. Express: 1–2. Every order includes live tracking from the moment it ships.

Returns

30 days, unused, original packaging. Start a return from your account and we'll email a prepaid label.

Within 3–5 business days of the item reaching our warehouse. Exchanges ship out the same day we receive yours.

Send us a photo within 48 hours and we'll ship a replacement immediately — no need to return the damaged item first.

Payments

Visa, Mastercard, Amex, PayPal, Apple Pay and Klarna. In select regions, cash on delivery is available.

We never store card numbers. All payments run through PCI-DSS Level 1 certified processors with 256-bit encryption.

Yes — Klarna lets you split into 3 interest-free instalments at checkout.

Selling on MONO

Apply through the vendor page. We review every application by hand within 48 hours.

Starter plan: 8% per sale. Studio plan: 5% with featured placement and instant payouts. No listing fees, ever.

Every 48 hours on Starter, instantly on Studio. No minimum payout threshold.

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